Our Terms and Conditions

These terms set out the agreement between you and Greatwin Casino for the use of our platform. We run great-wincasino.com under licence 8048/JAZ2020-13 issued by Curaçao eGaming (Antillephone N.V.), and we operate through Rabidi N.V., launched in 2022. Please read every section before you register, because the moment you open an account you accept all of it.

What Agreeing to These Terms Means

By ticking the acceptance box during registration, creating a player account, or simply logging in and placing a wager, you confirm that you have read, understood and agreed to be bound by these terms in full. The agreement takes effect the moment your account is created and remains in force until either you close the account or we terminate it under the clauses below. If you do not accept any part of this document, you must not register, and if you already hold an account, you must stop using it and contact our support team at [email protected].

Continued use of our platform after we publish an update to these terms counts as acceptance of the revised version. We treat your account activity, including deposits, bets and bonus claims, as evidence that the version in force at that time applies to you. You are responsible for keeping a copy of the version you agreed to, and we archive every revision on our servers.

Who Can Register and Play

Age, residency and one account rule

You must be at least 18 years old, or the legal minimum age for gambling in your jurisdiction if that is higher, to open an account with us. Residents of the United States, the United Kingdom, the Netherlands, France, Spain, Belgium, Sweden, Germany, Israel, Iran, North Korea and Syria may not hold an account, and it is your responsibility to check the law of your own jurisdiction before registering. We reserve the right to request proof of age at any point and to suspend play until that proof is provided.

• Each player may hold exactly one account. Duplicate accounts opened under the same name, household, IP address, device or payment instrument will be closed and balances may be forfeited.
• You must register with your true legal name, date of birth and residential address. Registration under a false identity voids the agreement.
• Before your first withdrawal we will verify your identity with a government-issued ID, proof of address and, where applicable, proof of ownership of the payment method you used.
• You are responsible for the confidentiality of your login credentials. All activity under your account is deemed to be your own.

Deposits, Withdrawals and Verification

Payment rules

You may deposit using Visa, Mastercard, PayID, Neosurf, CashtoCode, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Litecoin, Tether or Dogecoin, subject to the methods available in your region. The minimum deposit is 35 AUD or the equivalent in your account currency, and we apply no deposit or withdrawal fees of our own. Withdrawals go out via Visa, Mastercard, MiFinity, Jeton, Skrill, bank transfer or the crypto options listed, with a minimum of 35 AUD, a cap of 8,000 AUD per day and 32,000 AUD per month, and a processing window of 0 to 24 hours once verification is complete.

Dormant accounts and verification gate

Know Your Customer checks sit before your first withdrawal, not before your first deposit, but we may run them earlier where law or risk screening requires it. If an account shows no login or transaction activity for twelve consecutive months we treat it as dormant: we will notify you at your registered email address, apply an administrative fee where permitted by law, and after a further notice period remit any remaining balance to your verified payment method. Funds in a dormant account never expire while the account remains open, and you can revive it at any time by logging in and completing any outstanding verification.

Bonus and Promotion Rules

Bonus funds, free spins and cashback we credit to you are promotional instruments, not withdrawable cash, until the stated conditions are met. Every offer carries its own terms on the promotion page, and those specific terms sit alongside the general rules in this section. Where the two conflict, the specific promotion terms prevail for that offer. Exact bonus amounts and wagering multipliers are published on the relevant promotion page rather than in this document, and we may change or withdraw any promotion at our discretion.

While a bonus is active, we cap the maximum permitted bet per round or spin. Bets placed above the cap, wagers on games excluded from bonus play, and bets made after a bonus is forfeited may all result in the bonus and any associated winnings being voided. Winnings generated from bonus funds convert to real money only after the full wagering requirement is satisfied within the validity window stated for the offer; unused bonus funds and free spins expire after that window closes.

• You may hold only one active bonus at a time unless a promotion states otherwise.
• Wagers with a hedged or zero-risk pattern, including opposite outcomes on the same event, do not count toward wagering.
• Withdrawal requests made while a bonus is active forfeit the bonus and its winnings.
• We may cancel bonuses and reclaim winnings where our systems detect patterns inconsistent with ordinary recreational play.
• Promotional abuse, including the use of duplicate accounts to claim an offer more than once, ends the promotion and may close the underlying accounts.

Conduct We Prohibit on Our Platform

Our platform exists for fair recreational play, and the clauses below protect that. Breaching any of them gives us the right to suspend the account, void related bets and winnings, withhold withdrawals and terminate the agreement. Where conduct may be criminal, we will cooperate with regulators and law enforcement, including sharing your account records and verification file.

• Fraud of any kind, including false registration details, forged documents and misrepresented ownership of payment methods.
• Chargebacks, payment reversals or deposit disputes raised with your bank or card issuer after funds have been wagered.
• Multi-accounting, whether under your own details or those of relatives, friends or associates.
• Bonus abuse in any form, including systematic exploitation of promotions across accounts or payment methods.
• Collusion with other players or use of compromised play to gain an unfair advantage.
• Bots, automated play, scripting or any software that interacts with our platform without our written consent.
• Use of VPNs, proxies or other tools to disguise your location or bypass a jurisdictional restriction.

Setting Limits and Self Exclusion

You can set daily, weekly and monthly deposit limits and loss limits from your account settings at any time, and reductions take effect immediately. Increases require a cooling-off period before they apply. Session reminders let you track the time you spend with us, and you may request a temporary time-out or a permanent self-exclusion of six months or longer by contacting our support team, available 24 hours a day, every day. During a self-exclusion we close your access to deposits, wagering and promotional communication, and we will not market to you for the exclusion period.

We watch for indicators of gambling harm, including sharp escalations in deposit frequency and chasing losses. Where those indicators appear, we may contact you, apply protective limits or restrict your account pending a review. For free, confidential support in Australia, Gambling Help Online is available on 1800 858 858 at any hour, and we encourage you to use it without hesitation. Gambling must stay within your means, and we would rather lose a wager than a player.

Closing Your Account and Raising Disputes

You may close your account at any time by written request to [email protected] or through live chat. We will process the closure within a reasonable period, release any withdrawable balance to a verified payment method in your name, and confirm the closure in writing. Closure during an active bonus forfeits the bonus under the rules above, and closure does not erase obligations accrued before the request, including pending wagering or unresolved investigations.

If something goes wrong, raise it with our support team first, with your account number and the date and time of the relevant events. If the matter is not resolved to your satisfaction, you may escalate it to the complaints procedure set out on our platform, and we will respond within the published timeframes. Any dispute not settled through those channels falls under the laws of Curaçao, whose courts hold jurisdiction over this agreement, without prejudice to mandatory consumer rights in your country of residence.

How We Update These Terms

We review and revise these terms as our platform, our promotions and the applicable law change. When we do, we publish the new version on this page with a revised effective date at the top, and where a change materially affects your rights or obligations we will also notify you by email to your registered address or by a notice shown at login before the change takes effect. Material changes carry a notice period of at least seven days, and you may close your account without penalty before that period ends if you do not accept them.

After the effective date, continued use of our platform means the revised terms apply to you in full. If you keep an account open but stop using it, the version in force at the effective date still governs the account, its balance and any dormant-account procedures. We recommend you revisit this page whenever we notify you of a change, because ignorance of a revised clause is never a defence in a dispute.

Frequently Asked Questions

How old do I have to be to play at Greatwin Casino?

At least 18, or the higher legal minimum age for online gambling in your jurisdiction. We verify age with a government-issued ID before your first withdrawal and may request proof earlier.

Can I hold more than one account?

No. One account per person, household, IP address, device and payment method. Duplicates are closed and any linked balances may be forfeited.

What happens if I break a bonus rule?

Depending on the breach, we may void the bonus and its winnings, cancel the promotion, or close the account where the conduct falls under our prohibited-activity clauses, such as multi-accounting or bonus abuse.

How do I self-exclude from the platform?

Contact our support team by live chat or email and request a time-out or a self-exclusion of six months or more. We will block deposits, wagering and marketing for the period you choose.

Which law governs these terms?

The laws of Curaçao govern the agreement, and the Curaçao courts hold jurisdiction, subject to mandatory consumer protections in your country of residence.