Our AML and Verification Policy

We hold licence 8048/JAZ2020-13 from Curaçao eGaming (Antillephone N.V.), and that licence obliges us to know who plays on our platform, where funds come from and where they go. This page sets out exactly what we check, when we check it and what happens next.

Our Anti-Money-Laundering Commitment

Money laundering, terrorist financing and fraud are criminal offences, and our licence makes us a reporting entity under the anti-money-laundering framework of Curaçao eGaming. We run a risk-based programme: every account is screened, every transaction pattern is reviewed and unusual activity is escalated to our compliance team.

We do not accept funds from third parties, and we do not process payouts to anyone other than the verified account holder. These rules protect you as much as us, because they keep stolen cards, hacked wallets and criminal proceeds out of the platform.

When We Verify Your Account

Verification points

You can register and play with a minimum deposit of 35 AUD immediately, but full verification is required before your first withdrawal. We may also trigger verification at any threshold set by our compliance policy or when monitoring flags unusual activity.

• At registration: date of birth and country checks to confirm you are 18 or over and not in a restricted jurisdiction
• Before your first withdrawal: full identity, address and payment-method verification
• At any time: source-of-funds checks when thresholds or activity patterns require them

Documents we accept

Each document must be valid, legible and show your full name and details matching your account. We reject screenshots without visible security features or documents with cropped edges.

• Government-issued photo ID: passport, national ID card or driver's licence
• Proof of address: utility bill, bank statement or tenancy agreement issued within the last 3 months
• Payment method proof: photo of the card (first six and last four digits visible), bank statement showing the account, or a screenshot of your e-wallet or crypto wallet showing your name and address

How Verification Works Step by Step

Verification runs inside your account under the KYC section. Follow these steps and most cases clear within 24 hours.

• Log in and open the Verification section of your profile
• Upload your photo ID, front and back where applicable
• Upload your proof of address dated within 3 months
• Upload proof of ownership for every deposit method you have used
• Our compliance team reviews the files and confirms or requests replacements
• You receive an email the moment your status changes to verified

How we protect your documents

Your files travel over an encrypted connection and are stored on access-restricted servers. Only trained compliance staff can view them, and each access is logged. We never share your documents with third parties except where law or our regulator requires it.

Why We May Ask About Funds

When deposits reach levels our risk policy defines as elevated, we must confirm that the money you play with comes from a legitimate source. This is not an accusation; it is a standard control applied to every player equally.

Examples of acceptable evidence include recent payslips, a tax return, bank statements showing regular income, a sale contract for property or shares, or an inheritance document. We assess the evidence against your deposit history and close the review quickly when everything lines up.

Until a source-of-funds review is complete, withdrawals from the affected funds stay on hold. Deposits may continue at our discretion, and we will tell you in writing what we need and by when.

Monitoring Deposits and Withdrawals

If Verification Fails or Stalls

When documents are missing, expired or inconsistent with your account details, we pause withdrawals on that account until the issue is resolved. You will receive a written explanation of what failed and what we need.

Repeated submission of false, forged or altered documents is treated as fraud: we close the account, forfeit bonuses and winnings derived from it and report the matter to the authorities where required. Where we cannot complete legally required checks, we may also block further deposits and refund the verified balance to the source method.

If you are unable to provide a document, contact our support team on live chat, available 24/7, or email [email protected], and we will work through alternatives with you.

How Long We Keep Your Records

We retain verification documents and transaction records for at least five years after the account closes, because our Curaçao eGaming licence and anti-money-laundering law require it. Retention also protects you in any dispute over payouts or account activity.

Once the retention period expires, we delete or irreversibly anonymise your files. You may request a copy of the personal data we hold at any time by contacting [email protected].

Frequently Asked Questions

Can I withdraw before my account is fully verified?

No. We verify identity, address and payment-method ownership before the first withdrawal. Once verified, withdrawals of 35 AUD or more are processed within 24 hours.

Why was my document rejected?

Common reasons are expired documents, blurred photos, cropped edges or details that do not match your account profile. We always tell you which document failed and what to resubmit.

Do you accept crypto without a bank statement?

We accept BTC, ETH, LTC, USDT and DOGE, but we still verify your identity, and we may ask for proof that you control the wallet you deposit from.

What does a source-of-funds request mean?

It means your deposit activity reached a level where our policy requires evidence that funds come from a legitimate source, such as payslips or bank statements. It is a routine check applied to all players.